Book Now

Privacy

  1. Introduction

This is the Privacy Policy of Overe Pty Ltd (ABN: 15 662 103 942). If you have any questions or need further information, please reach out to our team: connect@overe.co.

We are committed to protecting your privacy, whether you are a contact, customer, supplier, contractor or employee of ours. 

This document describes how we collect and manage your personal and sensitive information when you interact with our business. We take this responsibility very seriously. If you have any questions or concerns about how your personal or sensitive information is being handled, please do not hesitate to contact us.

We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

Personal Information

If you engage with us via this website or choose to become our client we may ask to collect the following kinds of personal information from you, including:

  • your name, email address and phone number
  • your opinion about future topics, products or services that may interest you
  • information that allows us to tailor our content to your needs when you sign up for one of our webinars or promotional events
  • your IP address, and information about your browsing history to help us improve the usability and appeal of our website (more information about this is found in the section on Cookies below)
  • if you are an employee or contractor, or propose working with me in that capacity, information about your qualifications, skills and work experience, and
  • if you are a supplier or prospective supplier, information about your business skills, services, products and prices.

We may collect and use your personal information to:

  • respond to your enquiries
  • provide you with our products or services at your request
  • employ and contract competent and diligent personnel
  • monitor or improve the use of and satisfaction with our website, products or services
  • share the latest news and developments relevant to our work, and
  • let you know about our expertise, and products or services that may be of interest to you.

If you do not provide us with information we need, it will impact our ability to provide you with the services that you request

Collection of Personal Information

We may collect your personal information by various means including when:

  • you contact us with a question, comment or inquiry
  • you subscribe to our newsletter
  • you attend a webinar, seminar or event where we are hosting or presenting
  • you correspond with us on a social media platform such as Facebook, LinkedIn, Instagram or similar sites
  • you opt in to receive a free resource from us
  • you scan a QR code on our packaging
  • you answer a quiz on our website
  • you book a consultation or purchase a product or service from us
  • you share general information relating to your business or personal life
  • you provide us with a testimonial
  • we search your website or social media in preparation for working with you
  • our website automatically collects information about you and your activities on our site, or
  • a third party supplies information to us, such as when we receive a referral.

Marketing and CRM Systems

We may store personal information separately within our customer relationship management (CRM) and email marketing systems (such as HubSpot or similar platforms) when you subscribe to communications, download resources, attend events, respond to advertising, or otherwise engage with our marketing.

This information is used for communications, marketing, analytics and business development purposes in accordance with your consent and the Australian Privacy Principles.

Marketing and engagement data is stored separately from sensitive clinical intake information collected through the Overe® booking and practice management system.

Booking and Practice Management Systems

When you book a session through the Overe® platform, your personal and sensitive information is collected and stored within Overe®’s booking and practice management systems (including Acuity, Hubspot, AI systems and connected tools).

This may include your contact details, intake responses, booking history, payment records and session notes.

Independent Overe® practitioners are granted authorised access to relevant client information within the Overe® system solely for the purpose of delivering your session and managing your bookings. Practitioners may add or update session notes within the system as part of their professional record-keeping obligations.

Overe® administrators may also access booking and client data on a strictly need-to-know basis for operational support, customer service, quality assurance, compliance and reporting.

Client data entered into the Overe® booking system remains stored within Overe®’s infrastructure. Independent practitioners do not export or independently control the underlying booking database.

Where practicable we will only collect personal information about you directly from you or sources managed by you. However, in some circumstances we may obtain personal information from a third party. If this information is obtained contrary to this Privacy Policy and the Privacy Act, we will destroy or de-identify such information within a reasonable period.

We will only collect your information:

  • with your full awareness and consent, such as when you email us, tick a checkbox or fill in a form to provide us with information
  • if we need it to provide you with information or services that you request
  • if collecting the information is necessary to preserve life or keep someone safe from harm
  • for necessary administrative processes if you become our client, or
  • if we believe that we can demonstrate a legitimate interest in using your data for marketing purposes, although we will always give you a choice to opt out.

We may, from time to time, send you newsletters, invitations and updates about our services. We will only do so if you have requested to receive such communications through a double opt-in process. You can opt out of receiving any further such communications by replying to the message you received, or by clicking the “unsubscribe” option at the bottom of any marketing e-mail received from us.

Sensitive Information

We understand that some information is particularly sensitive, and that you are trusting us to keep this information confidential.

The sensitive information we collect from you may include:

  • your energetic and physical health and wellness
  • your lifestyle and relationships
  • your medical and mental health history, including past trauma
  • any medications you are taking
  • information about your treating team
  • your birth date
  • your bank details
  • your long-term goals, aspirations and plans, and
  • your business ideas and intellectual property.

We will only collect sensitive information by methods that are reasonably secure, such as:

  • through our intake form in Acuity
  • in a zoom consultation or face to face
  • when you send us information in an email (please note that email may not be sufficiently secure – if the information is extremely sensitive, ask us about alternative ways to share it with me), or
  • through our app (which is currently under development.)

The reason why we collect your sensitive information is:

  • so that we can provide you with the services you have requested from us, and
  • to ensure that we are providing you with the most appropriate services.

Sensitive information collected through the Overe® booking system may be accessed by authorised Overe® team members and your chosen practitioner strictly for service delivery and administrative purposes.

Secure Storage of Sensitive Information 

We are committed to securely storing and handling your sensitive information. 

  • Sensitive information is stored in password protected devices.
  • Only authorised team members have access to your sensitive information, and only on a need-to-know basis.
  • Some sensitive information may be stored securely online, or in the cloud through Google Workspace. You can find out more about their security provisions in the section on Security below.

Collection of Information from Minors

We do not collect sensitive information from children under the age of 18. 

Disclosure of Information

 We may disclose your information if required under the following circumstances:

  • to share relevant booking and intake information with your chosen practitioner to deliver the services you have requested;
  • to administer and operate the Overe® booking and referral system, including customer support, compliance monitoring and operational reporting;
  • to provide you with the services you have requested
  • to send you products that you have purchased
  • where we use support services to assist us in our business
  • to engage in professional supervision, although any information we share under these circumstances is de-identified to preserve client confidentiality, or
  • to refer you to other service providers at your request.

Who disclosures are made to

You consent to us sharing relevant information, on a strictly need-to-know basis, with:

  • people you authorise us to correspond with, as reasonably required to carry out your instructions
  • our employees or subcontractors
  • Third party providers who assist with 
  • accounting
  • administration
  • business consulting
  • email marketing
  • legal or financial advice
  • website maintenance, and
  • technological services.

We will also disclose your information if required by law in response to a subpoena, discovery request or a court order, or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that someone is engaging in unlawful activity, or misconduct of a serious nature, that relates to our work with you. We may also make a disclosure to an appropriate authority if we have serious concerns about your health, safety or wellbeing.

We will use all reasonable means to protect the confidentiality of your information while in our possession or control. We will not knowingly share any of your information with any third party other than the service providers who assist us with necessary business activities or the services we are providing to you. To the extent that we do share your information with third-party service providers, we only do so if we are satisfied that the service provider has a suitably protective privacy policy of their own, or they have signed a confidentiality agreement with us. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. You can find further information under the Security section below.

If you have any concerns regarding the disclosure of your information, please do not hesitate to get in touch with us to discuss this personally.

Security

We take reasonable physical, technical and administrative safeguards to protect your personal and sensitive information from misuse, interference, loss, and unauthorised access, modification and disclosure.

We manage risks to your information by:

  • storing files securely
  • ensuring that only key personnel have access to sensitive information
  • releasing information to service providers on a strictly need-to-know basis, and
  • conducting regular audits of our security systems

As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy. The following security policies may apply during our work together:

If you are communicating with us via electronic means such as email, Zoom, contact forms or Facebook, we may not have full control over the transmission or storage of any personal information disclosed (although we try to employ best practice cybersecurity standards at all times). By participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible. If you are concerned about transferring particularly sensitive information, please ask us about alternative options that may be more secure. 

Use of Artificial Intelligence

We use AI-powered tools to enhance our efficiency, streamline operations, and improve the services we provide. These tools may assist with tasks such as notetaking, content drafting, scheduling, and customer interactions. We are committed to ensuring that all AI-related data processing aligns with the Australian Privacy Principles and that your information is handled securely and transparently. We take steps to minimise the data shared with AI tools, including:

  • anonymising personal details (e.g., using initials instead of names)
  • limiting AI processing to non-sensitive information unless we have your explicit consent

The AI tools we use are selected based on their privacy and security policies. Below is an overview of the AI tools we use and their purpose:

Zoom notetaking assistant and transcription app for session documentation to improve accuracy and record-keeping

ChatGPT / Copilot / Claude / Replit / Loveable / N8N: drafting, summarising, brainstorming, and improving communications and syncing our data

Cookies and Google Analytics

Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information and provide access to secure areas. 

You can choose to configure your browser settings not to accept cookies but this may interfere with the functioning of this website.

Our website uses the following cookies:

  • keep-alive, which prevents automatic logout during a session
  • cookies that store your preferences to provide a personalised user experience
  • cookies used by Shopify for analytics, tracking, referrals and shopping cart management.

We may use Google Analytics to collect information about your use of our website so that we can get strategic information about how our website is being used and improve its functionality. You can find out more about the information Google collects and how it is used here: 

https://support.google.com/analytics/answer/6004245.

Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here:

https://tools.google.com/dlpage/gaoptout. 

We use third-party tracking pixels from Google Analytics and Hubspot to analyse user interactions and improve our marketing efforts. These pixels may collect information such as your browsing activity, IP address, and interaction with ads. You can opt out of targeted advertising by adjusting your browser settings or [specific opt-out instructions].

We use automated decision-making processes to assist us with personalised marketing, service eligibility, booking availability, access to purchased content and localised pricing adjustments. These processes help us provide efficient and relevant experiences. If you believe an automated decision has affected you unfairly, you may contact us to request a review.

Access to Information

You can contact us to access, correct or update your personal information at any time. Unless we are subject to a confidentiality obligation or some other restriction on giving access to the information which permits us to refuse you access under the Privacy Act, and we believe there is a valid reason for doing so, we will endeavour to make your information available to you within 30 days. 

Complaints

If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact us by sending an email outlining your concerns to us at connect@overe.co.

If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.

Notification of Change

When we update our Privacy Policy, we will post a copy of the revised policy on our website.

Notification of Breach

If we have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, we will immediately assess the situation and take appropriate remedial action. If we still believe that you are at risk, we will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.

This Document is Copyright

A lot of effort has been invested in making these Terms easy to read and fair to everyone involved. Please let us know if you find anything that is not fully aligned with our practice, or which is difficult to understand. Copying this document without permission is a breach of copyright and bad business practice.